Please read our terms and conditions carefully before using this web site and prior to placing any order. By using this web site and/or selecting the “Agree” option on the Checkout page, you confirm your unconditional acceptance of the following terms and conditions. reserves the right to change these terms and condition without prior notice. If you do not accept these terms and conditions, please do not proceed to use this web site.

Order Confirmation
After placing your order at the web site, you will receive an order confirmation via email. The receipt of an email order confirmation does not constitute our acceptance of your order or our confirmation of an offer to sell a product or service. reserves the right to limit the order quantity of any product or service and/or to refuse service to any customer, without prior notice. We may also require additional information and/or verification of information prior to the acceptance or shipment of any order. accepts payments made by Visa, Mastercard, Paypal and Bank Transfer. All prices are quoted in Canadian dollars.

It is your responsibility to ascertain and obey all applicable local, provincial, federal and international laws in regard to the possession, use, distribution and sale of any item purchased from

Products, Content and Specifications
All product availability, prices, specifications and website features are subject to change at any time, without notice. The availability of any product or service on the web site at a particular time at a given price does not imply or warrant that this product or service will be available at any given time at the same price. Certain item weights, measurements and similar feature descriptions are approximate and are provided for convenience purposes only. At, we make our best effort to accurately display the attributes of our products, including the applicable colours; however, the actual colour you see will vary depending on your computer system and we cannot guarantee that your computer will accurately display such colors.

Accuracy of Information attempts to ensure that the information on our web site is complete, accurate and current. Despite our best efforts, the information on this web site may occasionally be inaccurate, incomplete or out of date. For example, products featured on the web site may be unavailable, may have different specifications than those listed, or may be available at a different price than what is stated on the web site. In addition, may change information regarding product price and availability without notice.

Unless you have made other arrangements with us, we normally charge for your complete order when you place it, including back orders. Any in-stock products from your order will be shipped right away. We will monitor multiple suppliers and may switch suppliers so that we can deliver your products to you as soon as they become available. Normally, back orders are processed within 1 to 2 business days. We will notify you if there are extraordinary delays to your shipment as a result of supplier or manufacturer issues. Please note that the prices for backordered products are not guaranteed and are subject to change. In the event of a price increase, significant delay, or any other reason that prevents you from receiving your order, we will notify you by email and you will have the option to cancel your order. You may cancel any outstanding back orders by contacting us at before your order is shipped.

In the event the product is unavailable, or if you wish to cancel the back ordered item before it is shipped, you will be issued a refund using the same method of payment you used to place the order, or you will receive a credit note to use at While we make every attempt to promptly issue refunds, please allow 5 to 7 business days for refunds to be processed.

Return Policy


Ordering an incorrect product does not warrant an exchange or refund.
Prior to ordering any item from, it is your responsibility as the purchaser to check the product specifications with the manufacturer to ensure that the product is compatible with and recommended for use with your existing system equipment, including the operating system and all component hardware and software. Up-to-date specifications can generally be found at the manufacturer’s web site, and product compatibility can be confirmed by contacting the technical support staff of the respective manufacturer. sells all products strictly under the manufacturers' terms and conditions (which include warranties and return policies).

Your purchase comes with our 30-Day Guarantee against defects, a few exceptions apply, please send us an email ( with manufacturers name and part number. If your purchase is defective in any way, all you have to do is email us ( for a return authorization number and return instructions. Defective product will be replaced or repaired at our discretion, with the exception of some manufacturers. Certain manufacturers will repair or replace products at their sole discretion.

For some defective SKUs while under warranty, customers are encouraged to contact the respective manufacturers for replacement/repair of the defective unit. Most manufacturer have this warranty information on their website or if required we can assist in getting information about manufacturer’s warranty center.

Note all returns are subject to the following:
1. All products must be returned in original packaging with a Return Authorization Number and instructions 
obtained from us. Returns without RMAs ("Return to Manufacturer Authorization") will not be processed for credit. All 
products must be complete, including all components, accessories, cables, software, and manuals.
2. Software and some consumable items are not refundable unless returned unopened in original packaging, 
3. Shipping and Handling charges are not refundable.
4. Some items may carry modified guarantees. Email us ( for details.
5. Custom orders and custom cables are not refundable.
6. Items not in stock at the time of purchase are considered Special Order items and are returnable at only our discretion based on vendor/distributor return policies.
7. Warranties/Guarantees do not apply to damage from misuse issue or consequential damage.
8. All non-defective, unopened returns are subject to a 20% restocking fee. Shipping cost is extra and is the responsibility of the customer and are non-refundable. Credits to charged cards may take around 14 business days after receipt of the returned product. Defective returns that are found to be non-defective are subject to a 25% restocking fee.
9. Return of non defective open box products are dealt with on case by case basis depending upon the vendor involved as well as duration of order and the type of product being returned. Open box products that have missing accessories and or original packaging are not eligible for credit at all.
10. LCD monitors and other products with LCD displays (i.e.: notebooks, cameras, etc.) adheres to the dead-pixel policy that been established by most of the manufacturers. Any product with an LCD screen must be a minimum of 7 (seven) dead LCD pixels to be considered defective. Please contact the manufacturer of the product for additional warranty information if you receive a product with less than 7 dead pixels.

If you have a question about shipping, RMA or our product return policy please email us at


Shipping Guide
We make every effort to ship your order in 1-2 business days (Monday to Friday) subject to stock availablity and successful processing of credit card payment. Our daily cutoff time is 3PM EST.

All purchases made from our website are pursuant to a shipment contract, and as a result, the risk of loss and title for items purchased from 1c2c passes to you upon delivery of those items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

Unfortunately, orders cannot be picked up from our office or warehouse locations. All orders will be shipped directly to the address provided by the purchaser. At this time, will only ship to destinations within Canada.

Shipping Costs
Upon checkout, you will be able to view the estimated shipping cost for your entire order. By default, we ship by ground, however for additional shipping arrangements such as Next or Second day delivery and/or by air, please contact us at for the current shipping rates and we will gladly provide them.

Shipping costs are estimated based on the weight and size of the item(s) in your order, the shipping address. The shipping cost will be higher if you want delivery to multiple addresses of the same order. In addition, shipping costs will be higher for remote delivery locations and orders containing oversized items. Shipping costs are non-refundable.

Unfortunately, orders cannot be picked up from our office or warehouse locations. All orders will be shipped directly to the address provided by the purchaser. At this time, will only ship to destinations within Canada.

Using our Web Site
Our website design and all text, graphics, information, content, and other material which is displayed on and/or downloadable from the web site are the sole property of, or are used with the permission of the owner. Any and all content from the web site may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of such material. You may not modify the information found on this web site in any way or reproduce, publicly display, perform, distribute or otherwise use this content for any public or commercial purpose. Unauthorized use of our website content may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.

Copyright and Trademark Information
Certain trademarks, trade names, service marks and logos used or displayed on’s web site are registered and unregistered trademarks, trade names and service marks of and its affiliates. Other trademarks, trade names and service marks used or displayed on our web site are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on the web site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this web site without the written permission of or related third party owners.

Liability Disclaimer and its affiliate parties make no representations or warranties of any kind, either express or implied, regarding the web site and/or any materials provided on, all of which are provided on an "as is" and "as available" basis. and third parties do not warrant the accuracy, completeness, currency, reliability and suitability of the content, data or operation of the web site. In addition, disclaims all warranties and conditions, including but not limited to those pertaining to merchantability, fitness for a particular purpose, title and non-infringement, and those arising by statute, in law, from a course of dealing or from usage of trade. and its affiliate parties are not responsible for late, lost, incomplete, illegible, misdirected or stolen messages/mail, unavailable network connections, failed, incomplete, garbled or delayed computer transmissions, on-line failures, hardware and software malfunctions, other technical malfunctions and/or disturbances, any sort of communications failures, or for any circumstances affecting, disrupting or corrupting communications. and the affiliated parties assume no responsibility and shall not be liable for any damages that arise due to viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing on the web site or your downloading of any materials, data, text, images, video or audio from In no event shall or any of our affiliated third parties be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which is in any way connected with any use of the web site or products found herein, any type of failure or delay (including, but not limited to the use of or inability to use any component of for making purchases), or for the performance or nonperformance by or any third parties, even if such party has been advised of the possibility of damages by any other party.

Personal Information Security
We employ the very latest security measures to protect you against the loss, misuse, unauthorized access to and alteration of your personal information. We use a combination of data servers to guard your data from internet access, and the servers themselves are kept in a high-security Internet Service Facility. At this facility, only authorized technical support staff members are allowed access to the data servers, and every access is logged and tracked. All data back-up processes follow the same stringent security measures.
At any point where you are required to provide personal information on our web site, you are fully protected by the most powerful data encryption technology, such as Secure Sockets Layer (SSL), which secures your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Please contact us if you have any questions regarding the security of using the web site, or consult our Privacy Policy for more information. We do not accept responsibility for data security in case of inadvertent or deliberate breach of our security measures.

Revisions to these Terms and Conditions may revise these Terms and Conditions at any time by updating this posting. You should visit this page from time to time to review the current version of our Terms and Conditions, as your use of the web site confirms your acceptance of them. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at